Refund Policy

Technical failures, pending tasks and payment requests.

Failed generation

If the video provider confirms a technical failure or cancellation, the credits reserved for that task are returned to your site balance once. A video that completes but differs from your preferred creative result is not a technical failure.

Unconfirmed generation

A task marked queued, running or awaiting provider confirmation has not been confirmed as failed. Check My Creations before submitting anything again. Credits remain reserved while the task is unresolved.

Credit-pack payments

For payment, duplicate-charge or credit-pack refund requests, contact the merchant listed on your Dodo Payments receipt. Include the order reference and describe the problem. Cash refund requests require review; this page does not promise an automatic cash refund.